Help Desk and IT Support Portfolio Projects
Build practical examples of the work behind help desk and technical support roles. Practice troubleshooting, user support, endpoint management, and automation, then document your process and results.
Career areas
- Help Desk Technician
- IT Support Specialist
- Technical Support Analyst
Browse Help Desk projects
- Automated User Lifecycle Management (Entra ID)
A no-code automated onboarding workflow that creates accounts, assigns licenses, and emails managers — all from a form.
Level: beginner · Tools: Microsoft Entra ID, Power Automate, MS Forms
- Microsoft Forms + Power Automate Ticket Routing System
A complete no-code ticket intake system — Microsoft Forms collects the request, Power Automate routes it to the right tier, and SharePoint stores the audit trail.
Level: beginner · Tools: Microsoft Forms, Power Automate, SharePoint, Outlook
- Windows Autopilot Device Enrollment with Intune
A zero-touch deployment flow — ship a sealed laptop to a remote employee and have it self-configure into your tenant on first sign-in, with compliance enforced.
Level: beginner · Tools: Microsoft Intune, Windows Autopilot, Entra ID, Microsoft 365
- Tiered Service Desk with SLA Policies and Automation
A working Jira Service Management desk — request types, tiered queues, SLA policies that escalate before they breach, and automation rules that handle the routine tickets without a human.
Level: intermediate · Tools: Jira Service Management, Automation Rules, Confluence, SLA Configuration
- ServiceNow ITSM Build: Catalog, Workflows, and Reporting
A configured ServiceNow instance with a service catalog, flow-designer approval workflows, a CMDB populated with real relationships, and dashboards that report on service health.
Level: advanced · Tools: ServiceNow, Flow Designer, Service Catalog, CMDB
- IT Support Agent in Copilot Studio with SharePoint Knowledge and Ticket Creation
A Copilot Studio agent published into Microsoft Teams that answers IT questions from a SharePoint knowledge base, walks users through common fixes, and creates a ticket with Power Automate when it cannot resolve the issue — the modern front door to a service desk.
Level: intermediate · Tools: Microsoft Copilot Studio, SharePoint, Power Automate, Microsoft Teams
- Employee Self-Service Portal on Power Pages and Dataverse
A secure employee portal where staff sign in with their work account, submit IT and facilities requests, track status, and read announcements — backed by Dataverse tables, Power Automate approvals, and role-based access that shows managers only their team’s requests.
Level: advanced · Tools: Power Pages, Dataverse, Power Automate, Entra ID Authentication